Data security and privacy at Dubly.AI

Yes. Dubly.AI is 100% compliant with the General Data Protection Regulation (GDPR) and the EU AI Act. We only collect the personal data necessary to provide our services, and we never use your data without your explicit consent.

Will my content be used to train AI models?
No. Your uploaded content is used exclusively to generate your video translations. We do not use customer data — including video, audio, or text content — for training AI models at any point. Your company's content remains your intellectual property.

Data Processing Agreements (DPAs)

Do you sign DPAs with customers?

Yes. We enter into Data Processing Agreements with all contractors and suppliers, and — upon request — with our customers as well. This ensures that every instance of personal data processing meets GDPR requirements.

To request a DPA: Contact our support team.

Technical and Organizational Measures (TOMs)

We have implemented appropriate measures to guarantee the:

Confidentiality of your data
Integrity of processing systems
Availability of services
Resilience against threats and outages

These measures are regularly reviewed, assessed, and evaluated. A detailed overview of our TOMs is available on request.

Data Sandboxing: How is my data isolated?

Each customer account operates in a dedicated sandbox environment. This means your data is strictly separated from other customers' data at all times — there is no mixing, cross-access, or shared processing between accounts.

Employee Training and Certification

All Dubly.AI employees have completed comprehensive data privacy training and hold data protection certifications. This ensures that everyone handling customer data understands their obligations under GDPR and applicable data protection laws.

Data Deletion

Can I request deletion of my data?

Yes. We have a documented data deletion policy that ensures personal data is removed:

Effectively (fully, with no residual copies)
Efficiently (within a reasonable timeframe)
In full compliance with GDPR requirements

To request deletion of your data, please contact support or use the deletion options available in your account settings.

Privacy Policy

Our full Privacy Policy explains in clear, transparent language:

Which personal data we collect
How and why we process it
Your rights as a data subject
How to exercise those rights

You can review the complete Privacy Policy at dubly.ai/privacy-policy.